Internet communication issues can sometimes lead to unexpected disconnections during gameplay. Khelostar is dedicated to safeguarding our players from unwarranted losses while also preventing intentional disconnections and misuse of the system.
Since uninterrupted connectivity cannot be guaranteed due to factors like poor reception or unstable internet connections, our software is equipped to handle these situations. Please take a moment to read and understand the following disconnection policy:
- Players must acknowledge the risk of disconnection and should make every effort to log back in and resume gameplay as soon as possible. Consult your Internet Service Provider for tips on minimizing the chances of disconnection.
- If a disconnection occurs before a bet is successfully placed, the bet will be considered invalid.
- If a disconnection happens after a bet has been successfully placed, the bet remains valid, and the outcome will be determined by the gameplay. Once reconnected, the results will be available in the game history table.
- Players can reach out to Customer Service to confirm their placed bets and game results; however, the outcome of the bet cannot be altered in any way.
- If players encounter persistent interruptions during gameplay, they should contact Customer Service for further assistance and investigation.
- Khelostar retains the right to modify, change, discontinue, cancel, refuse, or void this policy at its sole discretion.
1. Live Baccarat
The terms and conditions for the online Live Baccarat table are as follows:
- If a disconnection occurs before a bet is placed on any option at the Baccarat table, the bet will be considered invalid, and no changes will be made to the player’s balance. This applies to bets on Player, Banker, Tie, and/or Pair.
- If a disconnection occurs after a bet has been placed on any option at the Baccarat table, the bet will remain valid, and the corresponding bet amount will be adjusted in the player’s balance. This applies to bets on Player, Banker, Tie, and/or Pair.
2. Live Roulette
The terms and conditions for the online Live Roulette table are as follows:
- If a disconnection occurs before a bet is placed on any number within the Roulette table, the bet will be considered invalid, and no changes will be made to the player’s balance. This applies to bets on any number, color, even, odd, and/or number range.
- If a disconnection occurs after a bet has been placed on any number within the Roulette table, the bet will remain valid, and the corresponding bet amount will be adjusted in the player’s balance. This includes bets on any number, color, even, odd, and/or number range.
3. Live Andar Bahar
The terms and conditions for the online Live Andar Bahar table are as follows:
- If a disconnection occurs before a bet is placed on either option within the Andar Bahar table, the bet will be considered invalid, and no adjustments will be made to the player’s balance. This applies to bets on both Andar and Bahar.
- If a disconnection occurs after a bet has been placed on either option within the Andar Bahar table, the bet will remain valid, and the corresponding bet amount will be adjusted in the player’s balance. This includes bets on Andar or Bahar.
4. Online Slots
The terms and conditions for the online slot games are as follows:
- If a disconnection occurs before you press the spin button, the bet will be considered invalid, and no adjustments will be made to the player’s balance.
- If a disconnection occurs after you press the spin button, the bet will remain valid, and the corresponding bet amount will be adjusted in the player’s balance.