1. 1. PRIVACY
khelo-star.in is dedicated to safeguarding your personal information. This Privacy Policy outlines the types of information we collect when you use our services, the reasons behind collecting this information, and how we utilize the information gathered.
Please note that this Privacy Policy constitutes an agreement between you and khelo-star.in (“We,” “Us,” or “Our,” as applicable). This Privacy Policy is an integral part of khelo-star.in’s Terms and Conditions.
We may update this Privacy Policy from time to time and will inform you of any changes by posting the revised terms on our platforms. We encourage you to review this Privacy Policy regularly.
1. 2. INFORMATION COLLECTED
We define Personal Information as any data that can be used to identify an individual, including but not limited to first and last name, date of birth, physical address, email address, phone number, or other relevant details. You may be asked to provide Personal Information when using our website, registering for an account, or accessing our services. The Personal Information we collect may include contact details (such as your phone number), shipping and billing information, transaction history, website usage preferences, and feedback on the Services. This data is stored on servers located in India and, at times, in other locations.
When you interact with our services, our servers maintain an activity log unique to you, which records certain administrative and traffic data, including your source IP address, time and date of access, pages visited, language preferences, software crash reports, and the type of browser used. This information is crucial for delivering and maintaining the quality of our services. We do not collect Personal Information without your knowledge.
1. 3. MEANS OF COLLECTING AND PROCESSING DATA
We may automatically collect certain data as mentioned above and receive Personal Information when you provide it through our services or other interactions on the khelo-star.in site. Additionally, we may obtain Personal Information from online vendors, service providers, and customer lists lawfully acquired from third-party vendors. We may also use third-party service providers for technical support, processing online transactions, and managing your account. We have access to any information you provide to these vendors, service providers, and third-party e-commerce services, and we will use your Personal Information as outlined in this Privacy Policy.
This information will only be shared with third parties outside the company in accordance with this Privacy Policy. We take measures to ensure that our agreements with third-party service providers and online vendors protect your privacy.
1. 4. INFORMATION USE
We use the Personal Information we collect from you to provide our Services, offer customer support, conduct necessary security and identity verification checks, process your online transactions, facilitate your participation in third-party promotions, fulfill certain business needs, and for other purposes related to the operation of the Services. To achieve this, we may share your Personal Information with our carefully selected partners, including any parties with whom these partners have data-sharing arrangements.
We may also use your Personal Information to provide you with: (1) promotional offers and information about our products and services, and (2) promotional offers and information about the products and services of our partners, to broaden the range of offerings and enhance our customer service. Occasionally, we may invite you to participate in surveys or contests. Participation in these surveys or contests is entirely voluntary, and you can choose whether or not to provide the requested information. This may include contact details (such as your name, address, and phone number) and demographic information (such as postal code or age).
By accepting any contest prize or winnings from us, you agree to allow us to use your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you opt out of receiving promotional information, we may use your Personal Information (including your email address and phone number) to share details about our products, services, and promotions, including other gaming products (such as online poker, casino, betting, and backgammon), as well as products and services from carefully selected third parties
1. 5. CERTAIN EXCLUDED DISCLOSURES
We may disclose your Personal Information if required by law or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, any of our sites, or the services, or if we are under a similar legal obligation; (2) protect and defend our rights or property; or (3) act to ensure the personal safety of users of the services or the public. If we determine, at our sole discretion, that you have engaged in cheating or attempted to defraud us, the company, or any other user of the services, including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent activities—such as using stolen credit cards or engaging in any chargeback, payment reversal, or other prohibited transactions (including money laundering)—we reserve the right to share this information (including your identity) with other online gaming sites, banks, credit card companies, appropriate agencies, and relevant authorities.
(4) For research purposes related to the prevention of addiction, data may be anonymized and shared with relevant institutions.
1. 6. ACCESS
You may “opt out” of receiving promotional communications by adjusting your account settings on our sites or services, using the opt-out link provided in any email you receive from us, or by contacting us at any time via email or by writing to our Customer Service.
Additionally, you may contact us if you: (1) wish to confirm the accuracy of the Personal Information we have collected about you; (2) would like to update your Personal Information; and/or (3) have any complaints regarding our use of your Personal Information. Upon request, we will (1) update any information you have provided to us, provided you can demonstrate the need for such changes, or (2) mark your information to restrict its use for future marketing purposes. For clarity, nothing in this Privacy Policy will prevent us from retaining your Personal Information when we are legally required to do so.
1. 7. COOKIES
Information placed on your device
When you access our services, we may store certain information on your device, known as cookies—small text files that record your preferences when you visit online pages. Additionally, we use Local Shared Objects, or “flash cookies,” which are similar to browser cookies and help us remember details about your visits across our sites. Both cookies and flash cookies are unable to access or retrieve any other information from your computer. We use these tools solely to track your use of our services. Cookies help us monitor site traffic, enhance our services, and make them more convenient and relevant for you. Additionally, we use flash cookies and third-party cookies to display more relevant and appealing advertisements.
Strictly necessary cookies
Strictly necessary cookies are essential for enabling users to navigate a website and utilize its features, such as accessing secure areas or completing financial transactions. Without these cookies, our websites would not function efficiently.
During the registration process
These cookies store information gathered during your registration, allowing us to recognize you as a customer and deliver the services you need. Additionally, we may use this data to better understand your interests while online and to enhance your experience on our platforms.
On our website
For visitors to our website, we use cookies to gather information. Our servers utilize three different types of cookies:
- A ‘session-based’ cookie is a type of cookie that is only stored on your device for the duration of your visit to our website. It helps you navigate our website more efficiently and, if you are a registered customer, it enables us to provide information that is more relevant to you. This cookie automatically expires when you close your browser.
- A ‘persistent’ cookie remains on your device for a specific period of time, as defined for each cookie. Flash cookies are also considered persistent, as they stay on your device until they reach their expiration date or are manually deleted.
- ‘Analytical’ cookies enable us to identify and count the number of visitors to our site and understand how they interact with our services. This information helps us enhance the functionality of our sites, ensuring that you can easily find what you are looking for.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can adjust your browser settings to decline them. The Help menu in most browsers’ menu bars will guide you on how to prevent your browser from accepting new cookies, how to receive notifications when a new cookie is received, and how to disable cookies altogether.
Flash cookies
You can adjust your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you to manage your preferences. To block flash cookies from all third-party content, navigate to the “Global Storage Settings” panel in the Settings Manager, uncheck the box labeled “Allow third-party Flash content to store information on your computer,” and then close the Settings Manager. Alternatively, you can customize your settings for specific websites you visit through the “Website Storage Settings” panel, which is also available in the Settings Manager.
If you are using an older version of Flash Player or an outdated web browser, the Settings Manager may not be accessible. We recommend updating your Flash Player and browser to the latest available versions to ensure full access to these settings and optimal performance.
If you choose to decline cookies, you may not be able to access all of the interactive features on our sites, which could impact your overall user experience.
1. 8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
To participate in real money games on our services, you will need to send money to us and receive money from us. We may use third-party electronic payment systems to facilitate these financial transactions. By accepting this Privacy Policy, you expressly consent to the use of your Personal Information as needed for processing these transactions, including, where necessary, the transfer of this information outside of your country. We take measures to ensure that our agreements with these payment systems safeguard your privacy.
1. 9. CONSENT TO SECURITY REVIEW
We reserve the right to conduct a security review at any time to verify the registration information you have provided, as well as to ensure your use of our services and your financial transactions comply with our Terms and Conditions and applicable law. By using our services and agreeing to our Terms and Conditions, you authorize us to use your Personal Information and to share it with third parties for the purpose of verifying the information you provide during your use of our services, including, if necessary, transferring this information outside of your country. Security reviews may include, but are not limited to, obtaining a credit report and/or verifying the information you provide against third-party databases. Additionally, to support these security reviews, you agree to provide any information or documentation that we may request.
1. 10. SECURITY
We recognize the importance of security and the necessary techniques for protecting information. All Personal Information we receive directly from you is stored in an encrypted and password-protected database within our secure network, safeguarded by advanced firewall software. Our services support SSL Version 3 with 128-bit encryption to ensure secure data transmission. Additionally, we take steps to ensure that our subsidiaries, agents, affiliates, and suppliers implement appropriate security measures to protect your information.
1. 11. PROTECTION OF MINORS
Our Services are not intended for or directed at individuals under the age of eighteen (18) or below the legal age in their respective jurisdiction. Anyone who provides their information through any part of our services confirms that they are at least eighteen (18) years old or have reached the lawful age in their jurisdiction. It is our policy to detect and prevent attempts by minors to access our services, which may require us to conduct a security review. If we become aware that a minor has attempted to or has submitted personal information through our services, we will reject this information and take steps to remove it from our records.
1. 12. INTERNATIONAL TRANSFERS
Personal Information collected through our services may be stored and processed in any country where we or our affiliates, suppliers, or agents operate facilities. By using our services, you expressly consent to the transfer of your information outside of your country, including to countries that may not have privacy laws deemed adequate. However, we take steps to ensure that our agents, affiliates, and suppliers adhere to our privacy standards, regardless of their location.
1. 13. THIRD-PARTY PRACTICES
We cannot ensure the protection of any information you provide to a third-party online site that links to or from our services, or any information collected by any third party managing our affiliate program (if applicable) or any other program, as these third-party sites are owned and operated independently of us. Any information collected by these third parties is subject to their own privacy policies, if they have one.
1. 14. LEGAL DISCLAIMER
The Services are provided on an “AS-IS” and “AS-AVAILABLE” basis, without any liability of any kind. We are not responsible for events beyond our direct control. Given the complex and constantly evolving nature of our technology and business, we cannot guarantee, nor do we claim, that the privacy of your Personal Information will be error-free. We will not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or disclosure of your Personal Information.
1. 15. CONSENT TO PRIVACY POLICY
Your use of our services constitutes an agreement to our Privacy Policy.
This document represents our complete and exclusive Privacy Policy, superseding any prior versions. It should be read alongside our Terms and Conditions and any other applicable terms available on our platforms. We may periodically update this Privacy Policy and will notify you of such changes by posting the revised terms on our platforms. Your ongoing use of our services after any modifications to this Privacy Policy signifies your acceptance of the changes. We recommend that you review this Privacy Policy regularly.
Furthermore, in accordance with Article 77 of the GDPR, you have the right to file a complaint regarding the processing of your data with a supervisory authority, particularly in the Member State where you reside, work, or where you believe an infringement has occurred.
1. 16. Other websites
Our website may contain links to other sites that are beyond our control and not governed by this Privacy Policy. If you visit these external sites using the links provided, the operators of those sites may collect information from you, which will be used according to their own privacy policies, which may differ from ours. We are not responsible for these external sites. The operators of these websites are solely responsible for their functionality and any potential errors on the linked sites.
1. 17. Data Retention, Deletion, and Accessibility
As a User, you have the right to request access to the personal information we hold about you. This includes details regarding the purposes of the processing, the categories of personal data involved, and the recipients or categories of recipients to whom your personal data has been or will be disclosed.
You have the right to correct any errors on your personal information that we have at any time.
You have the right to request the deletion or removal of your personal data when there is no compelling reason for its continued processing. This applies to situations where you have withdrawn your consent for the processing of your data.
You have the right to request the restriction or suppression of your personal data. This means we will limit how we use your data.
You have the right to obtain and reuse your personal data for your own purposes across various services.
If you wish to permanently delete your personal data from our platform, please follow the instructions provided below;
If you would like to exercise any of the rights mentioned above or have any concerns regarding your personal data, please reach out to us via live chat or email at [email protected]. We will respond to your request within a reasonable timeframe and will make every effort to address your concerns promptly.
Please be aware that, in certain circumstances, we may need to retain your information even after you request its deletion in order to comply with legal or regulatory obligations.